Ian Fuhr

Ian Fuhr

Ian Fuhr

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Affiche du document Get That Feeling

Get That Feeling

Ian Fuhr

1h36min45

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129 pages. Temps de lecture estimé 1h37min.
When Ian Fuhr started out as a businessman 40 years ago, the secret of his success was already cemented in two traits – humility and a desire to break the rules. A spirit of fearlessness, fun, honesty and respect has underscored his every venture, which spans the music industry, discount department stores, a labour relations consultancy and, eventually, South Africa’s biggest beauty chain, Sorbet. In Get that Feeling Ian shares the principles that have guided him over the years and takes the reader through the arduous but fulfilling process of building a pioneering people’s brand that was born on a dream and built on a ‘feeling’. By emphasising customer service and putting people before profit, his vision holds valuable lessons for entrepreneurs who are keen to make a sustainable contribution to South Africa’s economy.
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Affiche du document Cultureneering

Cultureneering

Ian Fuhr

1h18min45

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105 pages. Temps de lecture estimé 1h19min.
'Ian taught me the valuable lesson that, without the right culture, businesses cannot effectively serve their customers.' - ANDILE KHUMALO, founder of I AM AN ENTREPRENEURCULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer serviceAre you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors?Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service.Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth.Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
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Affiche du document The Soul of Sorbet

The Soul of Sorbet

Johanna Stamps Egbe

50min15

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67 pages. Temps de lecture estimé 50min.
Sorbet is the largest beauty franchise business in Africa. In just twelve years the business has gone from being mistaken for an ice-cream shop to being a household name across South Africa. In 2018 Sorbet surpassed 200 salons. The dramatic growth of the brand over the past five years has driven business leaders to ask the question, ‘What is so different about Sorbet?’ In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service. The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
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