Paul Stewart

Paul Stewart

Paul Stewart est un écrivain touche-à-tout : de l'heroic fantasy au football, tout l'intéresse. Ancien professeur et père de deux enfants, il se consacre aujourd'hui à l'écriture. Avec Chris Riddell, il forme depuis de nombreuses années un duo auteur/illustrateur très prolifique ("Chroniques du bout du monde", "Chroniques du marais qui pue", "Edgar Destoits", etc.).

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Affiche du document Branded Customer Service — Branded Customer Service
Paul Stewart
2h02min15
Marketing et communication
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163 pages. Temps de lecture estimé 2h02min.
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

Branded Customer Service
Paul Stewart
2h02min15
Marketing et communication
Youscribe plus

163 pages. Temps de lecture estimé 2h02min.
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

Accès libre

Affiche du document Nobody's Perfekt — Nobody's Perfekt
De Peter Bonerz
1h32min08
Comédie
A Miami, un groupe d'inadaptés sociaux décide de s'en prendre à la bureaucratie gouvernementale...

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Affiche du document We Sell Our Time No More — We Sell Our Time No More
Paul Stewart
3h24min45
Efficacité professionnelle
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273 pages. Temps de lecture estimé 3h25min.
This is the story of workers' struggles in the British car industry, from the Second World War until today. Told from the viewpoint of the workers, the book chronicles how they responded to a variety of management and union strategies, from piece rate working, through measured day work, and eventually to 'lean production' beginning in the late 1980s. Focusing on two companies, Vauxhall-GM and Rover/BMW, this book shows how they developed their approaches to managing labour relations. It highlights the success of various forms of struggle to establish safer and more humane working environments, as well as their failures.Foreword 1. Understanding the Lean Automobile Industry 2. The Pre-history of Lean Production: Employee Relations in the British Automobile Industry since the Second World War 3. From 'Embrace and Change' to 'Engage and Change': Trade union renewal and new management strategies 4. Striking Smarter and Harder: the new industrial relations of lean production? The 1995-96 Vauxhall Dispute 5. Abridged version of a roundtable discussion on lean production (The 'Sandcastle' Liverpool TGWU office) 6. Rover-BMW: From Rover Tomorrow to the Longbridge closure and the bitter fruits of Lean Production 7. Lean Production: From 'Engage and Change' to Endless Change Conclusion Appendices - workplace surveys References Index

We Sell Our Time No More
Paul Stewart
3h24min45
Efficacité professionnelle
Youscribe plus
273 pages. Temps de lecture estimé 3h25min.
This is the story of workers' struggles in the British car industry, from the Second World War until today. Told from the viewpoint of the workers, the book chronicles how they responded to a variety of management and union strategies, from piece rate working, through measured day work, and eventually to 'lean production' beginning in the late 1980s. Focusing on two companies, Vauxhall-GM and Rover/BMW, this book shows how they developed their approaches to managing labour relations. It highlights the success of various forms of struggle to establish safer and more humane working environments, as well as their failures.Foreword 1. Understanding the Lean Automobile Industry 2. The Pre-history of Lean Production: Employee Relations in the British Automobile Industry since the Second World War 3. From 'Embrace and Change' to 'Engage and Change': Trade union renewal and new management strategies 4. Striking Smarter and Harder: the new industrial relations of lean production? The 1995-96 Vauxhall Dispute 5. Abridged version of a roundtable discussion on lean production (The 'Sandcastle' Liverpool TGWU office) 6. Rover-BMW: From Rover Tomorrow to the Longbridge closure and the bitter fruits of Lean Production 7. Lean Production: From 'Engage and Change' to Endless Change Conclusion Appendices - workplace surveys References Index

Accès libre

Affiche du document De sang froid — De sang froid In Cold Blood
Robert Blake
2h13min52
Drame
Thriller / Polar
Le 14 novembre 1959. Une journée ordinaire pour les Clutter. Herb, un agriculteur qui a prospéré à force de travail et de volonté, sa femme Bonnie, à la santé fragile, et leurs enfants, Nancy et Kenyon, 16 et 15 ans, forment une famille aimée et respectée de tous à Holcomb, Kansas. À quelques heures de route, Perry Smith, la trentaine, des velléités artistiques mais déjà cabossé par la vie, tout juste sorti de prison, va retrouver un ancien codétenu, Dick Hickock, qu’il admire pour son charme et son bagout. Cette nuit-là, le destin de ces six êtres sera inéluctablement lié et scellé car les deux complices s’apprêtent à commettre le plus odieux des crimes. Et rien ne sera plus jamais comme avant.

De sang froid In Cold Blood
Robert Blake
2h13min52
Drame
Thriller / Polar
Le 14 novembre 1959. Une journée ordinaire pour les Clutter. Herb, un agriculteur qui a prospéré à force de travail et de volonté, sa femme Bonnie, à la santé fragile, et leurs enfants, Nancy et Kenyon, 16 et 15 ans, forment une famille aimée et respectée de tous à Holcomb, Kansas. À quelques heures de route, Perry Smith, la trentaine, des velléités artistiques mais déjà cabossé par la vie, tout juste sorti de prison, va retrouver un ancien codétenu, Dick Hickock, qu’il admire pour son charme et son bagout. Cette nuit-là, le destin de ces six êtres sera inéluctablement lié et scellé car les deux complices s’apprêtent à commettre le plus odieux des crimes. Et rien ne sera plus jamais comme avant.

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