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Affiche du document Making the Impossible Possible

Making the Impossible Possible

Kim Cameron

3h42min45

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297 pages. Temps de lecture estimé 3h43min.
Bestselling author Kim Cameron delivers both a riveting story and a thoroughly researched case study that delves into the spectacularly impossible success of the shutdown and clean-up of Rocky Flats, one of the most notorious nuclear weapons plants in the United States.The most contaminated nuclear weapons plant in the country, Rocky Flats was an environmental disaster and the site of rampant worker unrest. Although estimates projected that cleaning up and closing the facility would take 70 years and $36 billion, the project was completed 60 years ahead of schedule and $30 billion under budget, and most of the site is now on its way to becoming a wildlife refuge. Kim Cameron and Marc Lavine explain how this amazing feat was accomplished and how other organizations can apply the same methods to achieve breakthrough levels of performance. The authors discovered that the Rocky Flats leaders used a distinctive “abundance approach,” identifying and building on sources of strength, resilience, and vitality rather than simply solving problems and overcoming difficulties. Drawing on numerous firsthand accounts and public records, they identify 21 specific leadership practices and key techniques that were fundamental to this innovative approach. This fascinating and thoroughly researched case study provides a complete guide for anyone wanting to better understand and apply the lessons of this remarkable, history-making achievement. AcknowledgmentsAn Introduction to the Impossible1 Explaining the Impossible—Positive Deviance and the Abundance Approach2 Impending Disaster—A Brief History of Rocky Flats 3 The Role of Leaders4 Competing Values and Paradoxical Leadership 5 Key Enablers—Vision, Innovation, and Symbolic Leadership6 Key Enablers—Stability, Discipline, and Process Control7 Key Enablers—Relationships, Human Capital, and Collaborative Culture 8 Key Enablers—Politics, Incentives, and Rigorous Performance Standards9 Leadership Principles for Spectacular Performance Appendix 1: Caveats and Alternative Views of Rocky Flats' SuccessAppendix 2: Research MethodsReferences Photo Credits Index About the Authors About the Center for Positive Organizational Scholarship
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Affiche du document The Success Case Method

The Success Case Method

Robert Brinkerhoff

3h00min45

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241 pages. Temps de lecture estimé 3h1min.
Each year, organizations spend millions of dollars trying out new innovations and improvements-and millions will be wasted if they can't quickly find out what's working and what is not. The Success Case Method offers a breakthrough evaluation technique that is easier, faster, and cheaper than competing approaches, and produces compelling evidence decision-makers can actually use.Because it seeks out the best stories of how real individuals have actually used innovations, The Success Case Method can ferret out success no matter how small or infrequent. It can salvage the few "gems" of success from a larger initiative that is not doing well or find out how to make a partially successful effort even more successful. The practical methods and tools in this book can help those who initiate and foster change, including leaders, executives, managers, consultants, training directors, and anyone else who is trying to make things work better in organizations get the greatest returns for their investments.Preface 1 What is the Success Case Method and How Does it Work?The Basic SCM Questions Uses for the Success Case Approach How the Success Case Method Works2 The Success Case Method: Step by StepThe SCM Steps Where the Steps Came From—The Accidental SCM Study3 Focusing and Planning a Success Case Study4 Envisioning Success: Creating an Impact ModelThe Impact Model Impact Model: The Beginning or the End?Creating Impact ModelsSome Impact Model Examples State Family Welfare Agency ModelImpact Model for Pharmaceutical SalesReps Using Laptops Impact Model for a Beer Distributor Impact Model for Home Healthcare Services A Final Note on Impact Models5 Using a Survey to Search for Best and Worst Cases A High Level Look at the Survey Process Alternatives to the Formal Survey The Formal Success Case Survey Devising a Scoring Scheme Planning the Success Case Survey 6 Interviewing and Documenting Success Cases Step 1: Analyze the Survey Responses to Identify Potential Success Cases Filling Buckets: The Protocol Conceptual ModelBasic Interview ProcessDocumenting Success Cases 7 Communicating Credible and Compelling Results that Tell the StoryThe Six Major Success Case Report Conclusions The Conclusion Types Illustrated Building Interest in SC Study Findings8 Putting the Success Case Method to Work: Strategic ApplicationsMining “Gems” from a Large And and Mature ProgramSalvaging Valuable Parts from a Doomed Program Employing a “Rapid Prototyping” Approach Improving a Vital Support Program Providing Exemplary Role Models to Teach and Motivate Others Marketing an Initiative Pinpointing the Specific Value of “Soft” InterventionsSupporting and Leveraging “Pioneer” Experiences Your TurnA Success Case Study Final ReportReferences Index About the Author
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Affiche du document Organization Development

Organization Development

Mclean Gary

6h00min45

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481 pages. Temps de lecture estimé 6h1min.
Designed for use in undergraduate and graduate programs in organization development, management, human resource development, and industrial and organizational psychology, Organization Development provides readers with an overview of the field and acquaints them with the basic principles, practices, values, and skills of OD. Covering every aspect of the work of an OD professional and featuring numerous illustrative case studies, it shows how OD professionals actually get work and what the first steps in any OD effort should be.Author Gary McLean surveys different ways to assess an organizational situation—including a comparison of the Action Research and Appreciative Inquiry models—and provides forms for devising an action plan based on that assessment. He then looks at how to choose and implement a range of interventions at different levels, as well as how to evaluate the results of an intervention.Organization Development goes beyond the organizational level to look at the application of OD on community, national, regional, and global levels. And it successfully combines theory and practice; process and outcomes; performance and affective results; effectiveness and efficiency.List of FiguresList of Tables Preface 1 What Is Organization Development?2 Entry: Marketing and Contracting 3 Start-up and Systems Theory 4 Organizational Assessment and Feedback 5 Action Planning and Introduction to Interventions 6 Implementation: Individual Level7 Implementation: Team and Interteam Levels 8 Implementation: Process Level 9 Implementation: Global Level10 Implementation: Organizational Level 11 Implementation: Community and National Levels 12 Evaluation of Processes and Results 13 Adoption of Changes and Follow-up 14 Reasons for Separation from the Organization15 Ethics and Values Driving OD 16 Competencies for OD 17 Issues Facing OD and Its Future Glossary References Name Index Subject Index About the Author
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Affiche du document Positive Organizational Scholarship

Positive Organizational Scholarship

6h00min00

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480 pages. Temps de lecture estimé 6h00min.
Scholarship establishes a new field of study in the organizational sciences. Just as positive psychology focuses on exploring optimal individual psychological states rather than pathological ones, Positive Organizational Scholarship focuses attention on optimal organizational states --- the dynamics in organizations that lead to the development of human strength, foster resiliency in employees, make healing, restoration, and reconciliation possible, and cultivate extraordinary individual and organizational performance.While the concept of positive organizational scholarship encompasses the examination of typical and even dysfunctional patterns of behavior, it emphasizes positive deviance from expected patterns. Positive Organizational Scholarship examines the enablers, motivations, and effects associated with remarkably positive phenomena --- how they are facilitated, why they work, how they can be identified, and how researchers and managers can capitalize on them. The contributors do not adopt one particular theory or framework but draw from the full spectrum of organizational theories to understand, explain, and predict the occurrence, causes, and consequences of positivity.Positive Organizational Scholarship rigorously seeks to understand what represents the best of the human condition based on scholarly research and theory. This book invites organizational scholars to build upon and extend the positive organizational phenomena being examined. It provides the definitional, theoretical, and empirical foundations for what will become a cumulative body of enduring work.AcknowledgmentsIntroduction1 Foundations of Positive Organizational Scholarship——Kim S. Cameron, Jane E. Dutton, and Robert E. Quinn2 Positive Organizational Studies: Lessons from Positive Psychology —Christopher M. Peterson and Martin E. P. SeligmanPart 1: Virtuous Processes, Strengths, and Positive Organizing 3 Virtues and Organizations—Nansook Park and Christopher M. Peterson4 Organizational Virtuousness and Performance—Kim S. Cameron5 Positive Organizing and Organizational Tragedy—Karl E. Weick6 Acts of Gratitude in Organizations—Robert A. Emmons7 Organizing for Resilience—Kathleen M. Sutcliffe and Timothy J. Vogus8 Investing in Strengths—Donald O. Clifton and James K. Harter9 Transcendent Behavior —Thomas S. Bateman and Christine Porath10 Courageous Principled Action—Monica C. Worline and Ryan W. QuinnPart 2: Upward Spirals and Positive Change 11 Positive Emotions and Upward Spirals in Organizations —Barbara L. Fredrickson12 Positive and Negative Emotions in Organizations—Richard P. Bagozzi13 New Knowledge Creation in Organizations—Fiona Lee, Arran Caza, Amy Edmondson, and Stefan Thomke14 Positive Deviance and Extraordinary Organizing —Gretchen M. Spreitzer and Scott Sonenshein15 Toward a Theory of Positive Organizational Change—David L. Cooperrider and Leslie E. Sekerka16 Authentic Leadership Development—Fred Luthans and Bruce AvolioPart 3: Positive Meanings and Positive Connections 17 The Power of High-Quality Connections—Jane E. Dutton and Emily D. Heaphy18 A Theory of Relational Coordination—Jody Hoffer Gittell19 Finding Positive Meaning in Work —Amy Wrzesniewski20 Fostering Meaningfulness in Working and at Work—Michael G. Pratt and Blake E. Ashforth21 Positive Organizational Network Analysis and Energizing Relationships —Wayne Baker, Rob Cross, and Melissa Wooten22 Empowerment and Cascading Vitality—Martha S. Feldman and Anne M. KhademianConclusion23 Developing a Discipline of Positive Organizational Scholarship—Kim S. Cameron, Jane E. Dutton, Robert E. Quinn, and Amy WrzesniewskiReferences Index About the Contributors
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Affiche du document Change from the Inside Out

Change from the Inside Out

Erika Andersen

1h29min15

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119 pages. Temps de lecture estimé 1h29min.
Change initiatives fail because humans are hardwired to return to what's worked for us in the past. This book offers a straightforward process for rewiring ourselves and those we lead to be more change-capable. Change initiatives fail because humans are hardwired to return to what's worked for us in the past. This book offers a straightforward process for rewiring ourselves and those we lead to be more change-capable. Erika Andersen says avoiding change has been a historical imperative. In this book, she shows how we can overcome that reluctance and get good at making necessary change. Using a fictional story about a jewelry business changing generational hands, Andersen lays out a five-step model for addressing both this human side of change and its practical aspects: Step 1: Clarify the change and why it's needed—Get clear on what the change is and the benefits it will bring.Step 2: Envision the future state—Build a shared picture of the post-change future.Step 3: Build the change—Bring together a change team, engage key stakeholders, and plan the change.Step 4: Lead the transition—Build a transition plan that supports the human side of the change, then engage the whole organization in making the change.Step 5: Keep the change going—Work to make your organization permanently more change-capable. With opportunities to self-reflect and try out the ideas and approaches throughout, this book is a practical guide to thriving in this era of nonstop change.PrefaceChapter 1: How Change Has ChangedChapter 2: We Prefer StabilityChapter 3: Let the Re-Wiring BeginChapter 4: Changing on Three Levels – Leaders, Individuals, OrganizationsChapter 5: The Change ModelChapter 6: Start at the Beginning – Step 1, Clarify the Change and Why It's NeededChapter 7: What Change Will Bring – Step 2, Envision the Future StateChapter 8: The Heart of the Effort – Step 3, Build the ChangeChapter 9: Engaging the Whole Organization – Step 4, Lead the TransitionChapter 10: To the Future – Step 5, Keep the Change GoingChapter 11: On Becoming Change-CapableNotes AcknowledgmentsIndex
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Affiche du document Telling Training's Story

Telling Training's Story

Robert Brinkerhoff

3h24min45

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273 pages. Temps de lecture estimé 3h25min.
You know it in your gut—training and development is valuable and worthwhile. But as a trainer, you need to prove this fact over and over to clients focused on bottom-line results. While most training evaluation methods are too elaborate, too complex, too costly, too difficult to explain, or worse, produce data that nobody believes, Telling Training's Story offers a simple, compelling way of evaluating training's impact: The Success Case Method (SCM).Based on careful analysis of participants' first-person accounts of their experiences in a training initiative, SCM doesn't just measure the impact of training, but pinpoints the very factors that make or break training success. Filled with examples, illustrations, tools, and checklists, Telling Training's Story not only shares the power of the Success Case Method to evaluate training, it also offers practical step-by-step guidelines for increasing the ROI of future learning and performance initiatives.Preface Acknowledgments Part 1Chapter One Getting to the Heart of Training ImpactCan We “Prove” Training Impact?Chapter Two How the Success Case Method Works: Two Basic StepsTraining Evaluation RealitiesThe Success Case Method: Step by StepChapter Three Success Case Method Strategy—Building Organizational Learning CapacityThe Determinants of Training ImpactLearning Alone Is Insufficient Risks of the Common Training Evaluation StrategyAn Evaluation Strategy for Building OrganizationalLearning Competence A Fundamental Shift in FocusRedefining the Evaluation Process Implementing the Strategy to Drive Change Chapter Four Focusing and Planning a Success Case Method Study1. Clarifying the Purpose of the SCM Study 2. Meet with and Discuss the Study with Key Stakeholders 3. Define the Program That Is to Be Studied4. Define the Population of Participants to Be Studied, and Identify Any Needed Sampling Parameters 5. How Soon After the Training to Conduct the Survey 6. Establishing a Schedule for the Study 7. Specify and Confirm the Resources Available for the Study 8. Finalize the Success Case StrategyChapter Five Constructing a Simple Training Impact ModelElements of the Impact ModelConstructing an Impact Model Chapter Six Fishing for Success Conducting the SCM SurveyDefining the Survey Step Conducting the SCM SurveyChapter Seven Sorting the “Catch”—Analyzing Survey Results Scoring and Sorting the Survey Response Choosing Interviewee Candidates Analyzing Data to Estimate Nature and Scope of Impact Chapter Eight Digging Out and Telling the Stories— the SCM InterviewsResolving Causal Questions The SCM Interview Structure Preparing for the InterviewsChapter Nine Drawing Compelling ConclusionsThe Eight Major SCM Conclusions Conclusion Type One: What, If Any, Impact Was Achieved? Conclusion Type Two: How Widespread Is Success? Summary of Final Conclusions Conclusion Type Three: Did the Training Work Better in Some Parts of the Organization, or with Some Types of Participants, Better than Others? Conclusion Type Four: Were Some Parts of the Training More Successfully Applied than Others? Conclusion Type 5: What Systemic Factors Were Associated with Success and a Lack of Success? Conclusion Type Six: What Is the Value of Outcomes Achieved? Conclusion Type Seven: What Is the Unrealized Value of the Training? Conclusion Type Eight: How Do the Benefits of the Training Compare with the Costs? Part 2Chapter Ten Sales Training at GrundfosThe Setting Purposes of the SCM Study Organizing the Study Challenges and Constraints The SCM Chronology The Impact Model Survey Actions After the SCM StudyChapter Eleven Service Technician Training at the Compaq Computer CorporationOther Important Factors Preparing for the Evaluation Evaluation Results The Rest of the Story Chapter Twelve Coaching and Training at Coffee Bean and Tea Leaf The Business Scenario The Training Intervention The Evaluation Purpose SCM Study Procedures Survey Results Interview Results Recommendations Challenges and Lessons LearnedChapter Thirteen Executive Development at Allstate InsuranceEvaluation Purposes The Evaluation Process Challenges and Constraints Results Conclusions Recommendations Lessons LearnedReferences Success Case Method Assistance and Resources Index About the Author About Berrett-Koehler Publishers
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Affiche du document The Power of Community

The Power of Community

Vaishali Mane

1h27min45

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117 pages. Temps de lecture estimé 1h28min.
The Power of Community centers on the core principle of “giving is getting,” exploring the transformative potential of giving, receiving, and growing within communities.The Power of Community: Give, Get, and Grow is a heartfelt reflection of the values of generosity and selflessness passed down from the author's parents. Their acts of giving, whether offering financial support or providing shelter to those in need, have deeply influenced Mane's understanding of community. This book encourages readers to embrace the power of giving and receiving, showing how these acts create a cycle of growth and transformation. It honors individuals who improve the world through the willingness to give, the humility to receive, and the collective effort to build a better community.The Power of Community centers on the core principle of “giving is getting,” exploring the transformative potential of giving, receiving, and growing within communities. It examines how these principles foster personal and collective development, resilience, and stronger networks. Trust, reciprocity, and leadership are vital to sustaining growth, while addressing the challenges of disconnection in modern times. Each chapter covers topics such as personal development, social change, and the importance of feedback loops. Through the Give-Get-Grow framework, readers are encouraged to cultivate generosity, build connections, and contribute to thriving communities.
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Affiche du document Sustaining High Performance in Business

Sustaining High Performance in Business

Jeffrey S. Harrison

59min15

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79 pages. Temps de lecture estimé 59min.
This book provides a concise yet complete guide for strategic management.Managers face a difficult challenge in successfully guiding their firms so that they sustain high financial performance, while also being sensitive to the environment, taking good care of their employees and customers, being fair with their suppliers, and giving back to the communities in which operate. While many books have been written that focus on one business topic or another as the key to achieving sustainable success in business, it is the efficiency and effectiveness of a firm’s entire value creating system that determines its long-term performance.In this book, systems theory is used as an integrative mechanism to combine the best ideas about sustaining high performance from the fields of economics, the resource-based perspective, and stakeholder theory. Tools are provided for conducting in-depth, detailed analyses of each part of a firm’s value creation system and its contribution to the total stakeholder value created by the firm. The book then describes how to use this information to create winning strategies that lead to the creation of additional stakeholder value and high long-term financial performance. In addition, detailed implementation tools are provided to ensure that strategies are carried out successfully. This book provides a concise yet complete guide for strategic management.
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Affiche du document Have You Ever Had a Boss That . . .

Have You Ever Had a Boss That . . .

Eric Charran

1h42min00

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136 pages. Temps de lecture estimé 1h42min.
Have You Ever Had a Boss That…?Succeeding in a Dysfunctional WorkplaceEric Charran, a veteran technology executive with over 25 years of leadership experience at some of the world’s largest organizations—including 18 years at Microsoft—has worked under every kind of boss imaginable. From transformational leaders to those who thrive in chaos, he has seen firsthand how leadership dynamics shape workplace culture, employee engagement, and career progression.In Have You Ever Had a Boss That…?, Charran offers a compelling, research-backed guide for professionals at all career stages, from early-career employees to senior executives, providing actionable strategies to not just survive—but excel in dysfunctional workplaces.Through real-world case studies, psychological insights, and practical frameworks, Charran introduces nine distinct boss archetypes, each representing a different form of unhelpful or toxic leadership. From The Firefighter, who creates emergencies just to put them out, to The Attack Sub, who operates in secrecy to undermine colleagues, these archetypes explain why so many professionals struggle with ineffective managers—and how to turn these challenges into career-building opportunities.Workplace dysfunction can drain productivity, stall careers, and create daily stress, but professionals who understand leadership behaviors and adapt strategically can navigate even the most challenging environments. Drawing from his extensive experience leading high-impact teams, Charran reveals how to “manage up,” influence from any position, and take control of your career path—even when working for a difficult boss.This book is an essential resource for anyone who has ever felt stuck in a frustrating workplace, struggled under poor leadership, or wondered how to turn dysfunction into success.You may not be able to choose your boss, but you can choose how to thrive, grow, and take control of your success—no matter the workplace challenges you face.
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Affiche du document Nice Guys Finish Last And Other Workplace Lies

Nice Guys Finish Last And Other Workplace Lies

John Ruffa

1h24min00

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112 pages. Temps de lecture estimé 1h24min.
Nice Guys Finish Last and Other Workplace Lies: Successfully Navigating the Modern Workplace serves as an essential resource for today’s worker. It directly identifies and exposes the lies, half-truths and misperceptions that cause havoc and disruption in the workplace, offering time-tested principles addressing workplace challenges and facilitating workplace success and advancement.Today’s modern workplace can be an extremely challenging place. Virtually everyone has a story about an impossible boss, a difficult coworker, a challenging deadline, a toxic work environment, a lack of resources, an annoying new policy- leaving today’s worker in serious need of trusted advice to navigate the daily challenges they face.Unfortunately, much of the advice circulating in today’s workplace is misleading and untrue, full of rarely challenged and generally accepted principles and “truths” that are actually false. Regrettably, well-meaning people often adopt these lies, myths, and misrepresentations and too often suffer the consequences of the poor advice that they convey.Nice Guys Finish Last and Other Workplace Lies: Successfully Navigating the Modern Workplace meets this urgent need by serving as an essential resource for today’s worker. It directly identifies and exposes the lies, half-truths and misperceptions that cause havoc and disruption in the workplace, offering time-tested principles addressing workplace challenges and facilitating workplace success and advancement.Written by an experienced NASA engineer with a long career of practical, hands-on experience leading technical teams on complex spaceflight missions, this book leverages years of experience to clearly identify the lies and mistruths prevalent in today’s workforce. Armed with a wealth of examples from his own challenging workplace experiences, each chapter identifies common workplace falsehoods and highlights key principles vital for workplace success.Written in a straightforward, entertaining, and easy to digest manner, Nice Guys Finish Last and Other Workplace Lies dispels commonly accepted workplace myths and provides the reader with the benefits of a lifetime of practical workplace experiences without having to experience the “school of hard knocks” themselves.
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